Service Hub open for flood affected residents

Tuesday, 22 March 2022

Penrith City Council’s Service Hub at Londonderry Neighbourhood Centre for flood affected residents will remain open for a second week as it helps the community recover from the floods. In response to the community’s needs, the hub will continue to operate through until Friday, 25 March 2022

Penrith City Council’s Service Hub at Londonderry Neighbourhood Centre for flood affected residents will remain open for a second week as it helps the community recover from the floods. In response to the community’s needs, the hub will continue to operate through until Friday, 25 March 2022

The hub will open between 2pm and 7pm to better accommodate residents and businesses who are working during the day.

Londonderry, Llandilo, Berkshire Park, and parts of Emu Plains and Cranebrook were hardest hit during the recent flood event with some residents only receiving the “all clear” to return to their properties in the last few days.

Penrith Mayor Tricia Hitchen said the damage has been extensive - and not just limited to properties along the Nepean River.

“Often people associate flooding with properties near the river however, other properties may also experience waters pooling for a number of reasons including where small creeks back up causing localised flooding,” Cr Hitchen said.

“We've seen homes, roads and infrastructure impacted due to the volume of water that hit those areas and the cost of the clean-up will be significant.

“Cleaning up from a flood is a devastating process; this is people's possessions, family heirlooms, treasured gifts, memories that have been destroyed. It takes people time to go through the damage and come to terms emotionally with what has happened.

“This is why Council has worked with Resilience NSW, Services NSW and the SES to set up the service hub to support those affected by the flood and to provide what is needed,” Cr Hitchen said.

A range of organisations will attend throughout the week, including Service NSW, Service Australia, Resilience NSW, Red Cross, Anglicare, WestCare, LikeMind Penrith, Thrive Londonderry and Council.

A friendly cuppa and someone to chat to is also available to help residents get back on their feet again.

Anyone who requires support from Council’s Waste team to collect damaged and flood-impacted items, can register their request at penrith.city/thewastespot. When raising a request, do so as a General Enquiry, once registered the Waste team will be in contact to arrange a time for collection.

Residents are asked to register requests separately rather than placing their waste on other people's piles. For anyone who has registered and wants to talk to somebody about their waste pickup, please call Council’s Customer Experience team on 4732 7777 during business hours.

Information contained within this news release was correct as at Tuesday, 22 March 2022.